Quest offers baseline integrity unit services as a minimum to all its sports clients. Sports organisations are also encouraged to take up additional ancillary services, tailored to each organisation’s needs.
Quest operates a full range of secure and confidential reporting channels for its sports industry clients, which include a telephone line, message and call-back function, dedicated email account and an encrypted web-form, all with multi-lingual capability available on request. Our staff have decades of experience of working across multiple facets of the sports industry, including investigations, legal and regulatory assessment and commercial aspects of sport, and are qualified to address issues spanning safeguarding, doping, betting fraud, match-fixing, bullying/harassment, corruption and fraud.
Once a report is received, our experts will assess whether there is a case to answer and allocate the matter to the appropriate department within the client organisation, recommend further independent investigation or refer to law enforcement for criminal matters.
Law Enforcement Liaison
Quest offers access and channels of communication to relevant national and international law enforcement authorities wherever deemed appropriate. Liaison capabilities also extend to ethics commissions of sports governing bodies, customs offices and any other regulatory bodies in the context of integrity management or investigations.
How the baseline services of an Integrity Unit work
Preliminary assessment of report of if there is a case to answer.
Analysis of report and allocation as applicable, either to relevant division of sports organisation, independent investigation or criminal authorities.
If an investigation is undertaken, terms of reference are agreed with sports organisation and the investigation is carried out, and recommendations are made to the IF who has the authority and mandate to issue sanction.
Close case and submit learnings to sports organisation.
Areas of focus
Integrity Units powered by Quest come equipped with experts in dealing with a range of integrity issues, with decades of experience in investigating such instances of wrongdoing.
Breaches of governance provisions may involve instances of corruption, bribery, conflicts of interest or any abuse of power for personal gain.
Breaches of doping provisions relate to breaches of the World Anti-Doping (WADA) Code, or any other instances of alleged doping that is referred to the Integrity Unit.
Sports Betting Integrity
This relates to undue manipulation of sports competitions, matches or results for the purposes of sports betting fraud or other personal gain.
Welfare of athletes should be at the heart of any sports organisation and as such, our experts are equipped to ensure that their voice is heard and represented when it is needed most, and to investigate any wrongdoing reported in relation to athletes.
Whether in relation to athletes, staff or other external stakeholders in a sports organisation, our integrity units come staffed with experts to assess and investigate any forms of abuse, harassment, bullying or related matters.
Commercial, broadcasting and hosting rights negotiation are often at the heart of corruption allegations in a sports context and as such, our experts are equipped to assess such matters.
Available on request
Quest conducts proactive and intelligence led investigations into any form of wrongdoing, including corruption, conflicts of interest, internal grievances, illegal or irregular betting, doping, abuse, bullying, harassment, safeguarding transgressions and similar issues. Quest has a highly sensitive, bespoke suite of services which includes surveillance, covert human intelligence source development, enhanced due diligence and forensic analysis.
Risk Assessments of Integrity Threats
Part of the initial implementation of an independent integrity unit will require a review of relevant policies and procedures to verify that appropriate governance, safeguarding and integrity measures are in place to ensure the integrity of an organisation’s systems, athletes and competitions. This risk assessment will help to identify vulnerabilities, quantify compliance requirements and create a risk mitigation strategy from the outset, which will be underpinned by robust ongoing monitoring systems.
Sports Betting Integrity Risk Assessments
Upon setup of an integrity unit, often it will be useful to take a temperature check in relation to the amount of betting that takes place in a sport and associated risks that may arise in the sport. To achieve this, Quest has partnered with Genius Sports, who leverage decades of experience and understanding of the data that underpins sports betting to be able to identify risks from a sports betting perspective.
Research and Due Diligence
Sports organisations may wish to commission a research project in relation to a particular governance requirement, breaches of relevant rules, procedures or codes, or matters raised via the reporting hotline or otherwise. Quest also can also conduct background checks, vetting and intelligence landscape reports in relation to any subject.
Panel Enquiries and Reviews
Through Global Sports Investigations, Quest’s joint initiative with The Sports Consultancy, Quest is able to put together an expert panel when a systemic review of an organisation’s integrity setup is required. This service includes terms of reference framing, panel appointments, secretariat, communications, legal advisory, evidence gathering and implementation of recommendations.
Integrity Oversight of Campaigns
Quest can provide integrity oversight of bidding processes, campaigns, elections, award of commercial and broadcasting rights, and voting systems to ensure that processes run in a smooth, effective and transparent manner. Similarly, Quest provides integrity overlay for individuals campaigning in sport-related elections in order to protect them from reputational risk.
Intelligence and Data Analysis
Along with the operation of reporting hotlines comes the amalgamation and flow of a large amount of data that can be captured and analysed to ascertain where the greatest instances of integrity abuse occur so as to deploy resources effectively and proportionately within a client organisation. For all its integrity units, Quest maintains an intelligence database of reports, which includes generating methods of collecting information from a wider spectrum of resources, and organisation of this data into a user-friendly format.
Working with partner organisations and experts, Quest is equipped to manage communications fall-out of integrity abuses, reputational issues and other perceived integrity issues, including media outreach to help promote leading examples of integrity management.
Our investigators are experts in working with courts and disciplinary tribunals, and also through Global Sports Investigations, a joint initiative with The Sports Consultancy, we are equipped to assess cases and provide dispute resolution services, including when cases are referred to the Court of Arbitration for Sport.
Education and Training
Our experts are available to deliver expert training, seminars or other stakeholder engagement sessions in relation to integrity issues such as safeguarding or anti-corruption, which may take the form of an annual address to a General Assembly meeting, or tailored sessions with staff or athletes.
Major Event Security
Quest offers a range of security services for major events including CCTV security camera installation and monitoring, Technical Surveillance Counter Measures and cyber security risk assessments. For more information on our security services, see here.